Return & Refund Policy
At TipToe Nails, we strive to provide quality salon services and retail products. Please review our return and refund policy carefully before making a purchase or receiving a service.
Salon Services
Due to the nature of our services, all salon services are final.
We do not offer refunds for completed nail, waxing, or other beauty services once the service has been performed.
If you are dissatisfied with your service, please notify us before leaving the salon or contact us within 48 hours of your visit. We will do our best to address any concerns and may offer a reasonable solution at our discretion.
Online Store Products
The following policy applies only to products purchased through our website.
Returns
Items must be returned unused, unopened, and in their original packaging.
Returns must be requested within the return period stated on our website.
Certain products, including opened, used, or damaged beauty products and nail supplies, may not be eligible for return for hygiene and safety reasons.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
If you choose to cancel your order after it has been placed, we will refund 80% of the total purchase price. The remaining 20% will be retained as a non-refundable restocking and processing fee.
Orders that have already been shipped may no longer be eligible for cancellation.
Return Shipping
Customers are responsible for all return shipping costs.
Original shipping charges (if any) are non-refundable.
We are not responsible for any shipping costs incurred when returning an item.
Refund Processing
Approved refunds will be processed to the original payment method after the returned item has been received and inspected.
Lost Packages
If a package is lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item, please contact us to discuss available options.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
TipToe Nails
Website: https://tiptoenails.us
Email: support@tiptoenails.us